Dental IT Support

Relieve IT Stress with
a Responsive IT Team

You didn’t become a dental professional to handle IT issues. Get back to your sole purpose by handing the IT tasks over to a professional dental IT support team. Our technicians provide friendly, stress-free support via phone, email, chat, or in-person.

Fully Managed IT Remote Helpdesk
Experience the convenience of IT support through our remote helpdesk services. Whether it’s troubleshooting software problems or executing updates, we provide swift and effective solutions.
Local Onsite IT Support
When things need to get a little hands-on, our local technicians are available to assist directly at your practice. From installation to maintenance, we’ve got you covered.
Hybrid: Remote + Onsite IT Support
Enjoy the best of both worlds. Combining the immediacy of remote assistance with the reliability of onsite support, we offer a flexible and robust IT solution tailored to your specific needs.

Get More Info on our Dental IT Support

3 Considerations When Choosing a Dental IT Company

As a dental professional, your focus is providing the best care for your patients. But have you ever stopped to consider the ripple effect of your choices in technology and IT support? When looking for the best IT company for your dental practice, make sure you consider these three things:

Specialized Expertise

Navigating the dental industry’s unique technological needs requires specialized knowledge. Dental-specific software, like practice management systems (such as Dentrix, Open Dental, or Eaglesoft) and digital imaging software can be complex and are often paired with hardware designed for dental settings, such as imaging tools and intraoral cameras. An IT company’s familiarity with these dental-specific technologies can make a significant difference in problem resolution and system optimization.

HIPAA is Top-Priority

An IT company that specializes in the healthcare industry, such as Pact-One Solutions, understands the intricate requirements of HIPAA and adheres to strict data management policies. They can provide a suite of services and knowledge base geared specifically towards maintaining compliance - safeguarding both patient data and your practice from legal repercussions.

Cybersecurity

Data security is paramount in the dental field. As an industry that handles a wealth of sensitive patient information, IT services for dental practices must prioritize cybersecurity. The right IT partner is concerned not just with support itself, but also with your network health, like identifying potential liabilities or weaknesses in your system that may expose patient records and threaten your practice’s reputation.

Find the Expertise You Need

Network Management & Support

Proactively monitor and respond for optimum performance.
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Dental IT Consulting

Professional insight on hardware, time-saving technology, and budget-friendly IT solutions.
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Network Security

Multilayered enterprise-level security.
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Backup & Disaster Recovery

“Air gap” backup solution that also defends against attacks and data loss.
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Cloud Solutions

Design, monitor, manage and secure your practice IT infrastructure in the cloud environment.
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A Leader in Dental Software Expertise for Over 20 Years

As a leading dental IT company, you'll gain access to a team of technicians
well-versed in dental practice management and imaging software.

Outsource Your Dental IT. Experience Positive ImPACT.

Technology is so important to how we provide dental care for our patients. Computers and other electronic devices are integrated in our clinical workflow, as well as administrative facets of running the practice. Pact-One has been my I.T. services provider for 13 years and I could not be happier ...Read More

Christian Lee, DDS
Palo Alto, CA
5-Star ⭐️⭐️⭐️⭐️⭐️ Google Review

I interviewed and vetted multiple IT companies before I signed up. Our practice was growing and requiring more support. We needed a highly professional team to partner with us as we grew. We also needed remote and on site services with rapid response times. We needed a large team to offer IT solutions ...Read More

Tim Betita, DDS, MD
Multiple Locations in Southern California
5-Star ⭐️⭐️⭐️⭐️⭐️ Google Review

Pact One has been an integral part of our dental team since 1990. My practice offers patients all dental needs in one location (11 Doctors, 50+ computers). Their IT expertise has enabled us to grow and operate smoothly and efficiently throughout the years and they immediately address any issues ...Read More

Robert Goodis, DDS
Lakewood Dental Arts | Lakewood, CA

Our previous IT guy had our office down for several weeks because he didn’t have the dental networking knowledge and tried to fix things by trial and error. On top of that the inferior backup solution he provided put my data recovery at risk. Thanks to Pact-One, they quickly stepped in and got ...Read More

Mark Cruz, DDS
Dana Point, CA

Pediatric Dental Care Associates has been with Pact One for over 10 years. I can honestly say the service we have received over the years is the best we could ask for. They always treat me like I am their only client because they are always ready to help me when I have an emergency, even when it ...Read More

Lisa M. Antuna
Executive Manager | Pediatric Dental Care Associates | Las Vegas, NV

In this era of modern dentistry, technology performance is of the utmost importance. I have been a very satisfied Pact-One customer for over 10 years. Whether it is managing, maintaining, or updating my technology and security I rely solely on Pact-One. Mike, our account manager, stops by the office ...Read More

Mark A Jadallah DDS
Foster City, CA

Pact-One first started working with the practice in 2008 and took us from traditional film to being fully digital throughout the OP’s. At one point we switched over to a different company … and after the loss of some very valuable information we turned to Pact- One for help during the crisis ...Read More

Tina Fariba, DDS
First Impressions Dental | San Diego, CA

Our office is using Pact One as our IT support for all our software/computer/audio-visual needs. Most recently we moved into a new office and Pact One was there for us every step of the way. From breaking down equipment to moving equipment and then installing new equipment, alarms, phones, and ...Read More

Anthem Village Dental
Dental Practice | Henderson, NV

Our dental practice has used Pact One as its IT service for over 5 years. We have been very happy with their service. They helped us transition to a digital system and made the process fast and stress-free. I appreciate their knowledge of what it takes to run a dental practice and their oversight ...Read More

Robert Perry, DDS
Perry Dental | Riverside, CA

Future Smiles is a mobile school-based program that brings the dental office into the school setting. Through the expertise of Pact One, Future Smiles can effortlessly use Dentrix in a cloud platform to document program services in a secure manner. It is very seldom that any issues arise, but when ...Read More

Terri Chandler, RDH
Founder and Executive Director | Future Smiles | Las Vegas, NV

As a paperless law firm completely dependent upon our IT to allow us to practice, any significant down time impairs our ability to serve our clients. When our system recently crashed and our IT consultant was unable to diagnosis the cause, we reached out to Pact-One Solutions. Within a short time ...Read More

Jim Roth
Attorney | The Roth Law Firm

Dan Edwards and his team have graciously donated their time and talent to the non-profit organization that I founded, TeamSmile, since it began nearly ten years ago. TeamSmile partners dental professionals and pro sports teams to provide free oral health care to underserved children around the US. ...Read More

Dr. William Busch
Co-Founder | TeamSmile | Kansas City, MO

Thank you for continuing to support CDA Cares. Your team is amazing and wonderful to work with.

Robyn Alongi
Volunteer Programs & Community Outreach Manager | CDA Foundation

The team at Desert Hills has been thrilled at the work you all did for them. I can’t thank you enough. IT has been a frequent frustration of theirs for years…and it turns out they just needed a set of pros to get it all to work. Kudos to all of you.

Bob Spiel
President | Spiel & Associates, Inc.
Practice Coach, Speaker, Leadership Author

Ready to gain the IT support you deserve?

Join over 1,000 satisfied dental professionals who benefit from reliable technical support and advanced cybersecurity for their business. Take the first step towards hassle-free IT management by scheduling a complimentary IT & Technology Performance Analysis ($1,249 value) for your dental practice.

TAKE THE FIRST STEP

Dental IT Support FAQs

What type of IT support is best for my dental office?

Choosing the right IT support depends on your office's specific needs and the level of support you require. If you need comprehensive support that includes both remote assistance and on-site visits, our TotalCare plan is ideal. For offices that primarily need remote support, our Remote Assist plan offers robust remote IT services tailored to dental practices. Feel free to visit our Dental IT Services page to learn more about our IT service plans.

What is included with remote IT support?

Our Remote Assist plan provides:

Troubleshooting and resolving software issues
Network monitoring and maintenance
Data backup and recovery solutions
Cybersecurity measures and updates
Assistance with dental practice management software

What is local onsite IT support?

Local onsite IT support involves having our technicians visit your dental office to address technology issues that cannot be resolved remotely. This service includes hardware repairs, network setup (such as installation for an IT project), and any other hands-on tasks required to keep your systems running smoothly.

Can I still get onsite IT support if my service agreement only covers remote support?

Yes, you can still receive onsite IT support even if your service agreement covers only remote support. However, onsite visits will be billed separately according to our standard rates.

Will I receive IT support from the same technician every time?

Our POD structure aims to provide continuity and personalized service by assigning a dedicated team of technicians to your account. This ensures that your technicians are familiar with your specific setup and can deliver more efficient and effective support.

Do your technicians have experience with dental software and hardware?

Yes, our technicians are highly experienced with dental-specific software and hardware. We assist in supporting a wide range of dental practice management software, imaging systems, and specialized equipment, ensuring that your practice runs seamlessly.

Do you offer IT support without a service agreement?

We prioritize clients with active service agreements to ensure they receive timely and consistent support. To protect both your dental practice and us, we do require an active service agreement to properly provide IT support for your practice.

How can I get IT support right away?

You must have an active service agreement (be an active client) to receive IT support from Pact-One. Once you’re a client of Pact-One, you will be able to create a service ticket through our Client Support Center (chat or form submission) or by contacting our priority support line for emergency support.

What will IT support cost for my dental practice?

The cost of IT support will depend on the level of service you choose and other factors (number of computers being supported, backup solution, etc.). Our Remote Assist plan offers affordable remote support, while our TotalCare plan provides comprehensive remote and onsite support. For specific pricing details, please contact us to speak with a dedicated Client Success Manager.