Meet the Team

Dan Edwards

Days at Pact-One:

CEO LinkedIn

Expertise : Removing obstacles that pose a threat to our vision
Hometown : Sherman Oaks, CA
First Job : Newspaper delivery
Education and Training : Accounting and Business Management plus way too many Microsoft, Citrix, and Netware certifications
Organizations : Board Member, Future Smiles 2018 – Present
Board Member, Dental Integrators Association 2009 – 2019
Number of Computers at Home : 8
Hobbies : Travel, golf, and watching the Seahawks and Dodgers
Fuel : Hank’s Fine Steaks
Favorite Thing About Pact-One Solutions : It is all about the people. Our team makes this an amazing place
Favorite Charities : Future Smiles and Team Smiles
Recharging Zone : Anywhere tropical or mountainous with my family
Apps Can't Live Without : MLB At Bat, Google Maps, and Amazon
Tech Tip : If you need help with your technology, give Pact-One a call

Kimberly Hansen

Days at Pact-One:

Executive Vice President LinkedIn

Expertise: Building a Strong Team.
Hometown: Sandpoint, Idaho
First job: Hostess at Copper Penny Restaurant
Education and training: Point Loma College
Number of computers at home: 6
Hobbies: Genealogy & Gardening
Fuel: Spicy Sushi and Shrimp!
Favorite thing about Pact-One: The ability to harness the strength of each team member, no cookie-cutters.
Recharging zone: All 4 Seasons… Spring, Summer, Fall & Winter
Apps I can't live without: Amazon, Pinterest, Ancestry”
Tech tip: Use technology to bring out the best in you.

Greg Richards

Days at Pact-One:

Technical Director

Expertise: Technical Operations
Hometown: Maui, Hawaii
First job: Wedding and Events Coordinator
Education and training: College of Southern Nevada
Number of computers at home: 3 in full service, have 2-3 in need of parts.
Hobbies: Sports, Exercising, Gardening
Fuel: Coffee
Favorite thing about Pact-One: Getting to work with the latest technology!
Recharging zone: My couch
Apps I can't live without: Amazon, Slickdeals
Tech tip: Have you tried turning it off and back on again?

Frauke Aarnink, MBA

Days at Pact-One:

Chief Growth Officer LinkedIn

Expertise: DenTech Advocate I Five Generations in Dentistry, One Digital Future: Securing Smiles, Powering Growth
Hometown: Charlotte, NC
First job: Specialized in perfectly striped lawns before I could drive!
Education and training: UNC-Chapel Hill and Mercer University
Number of computers at home: 6
Hobbies: I dig fossils, explore places, garden like a pro, and fish for the big one-collecting experiences and creating epic life stories!
Favorite quote: "If nothing goes right, then go left" - Anonymous
Fuel: I refuel by sharing laughs with old friends and new, and blasting tunes that get me moving, and perfecting my chopstick skills on nigiri sushi - because life's too short not to enjoy the good stuff!
Favorite thing about Pact-One: Pact-One's Core Value: Do the Right Thing, Think Team, Building Trust, and Humble Yet Hungry.
Recharging zone: Starting the day with a cup of coffee before the sun's up, catching Z's under my porch fan, and diving into new ideas for the next burst of inspiration.
Apps I can't live without: Waze, Audiobooks, Amazon Music, Camera and ChatGPT
Tech tip: Cyber Hygiene Tip - Treat your passwords like your toothbrush - do not share them and change them regularly.

Keith Remer

Days at Pact-One:

Regional Growth Leader LinkedIn

Expertise: I’m no expert at anything, but give me enough time and motivation I’ll make something happen!
Hometown: Saginaw, MI
First job: Bussing tables at a diner
Education and training: Bachelors degree from Western Michigan in both the Sales and Marketing Program and Management
Number of computers at home: 5 if you include my kids
Hobbies: Golfing, Hunting, Boating, Camping, Hanging with my kids
Fuel: Redbull
Favorite thing about Pact-One: Compassion for clients is huge
Recharging zone: Deer Bling or Boat
Apps I can't live without: ChatGPT and Google Maps
Tech tip: Get better at tech

Ryan Hallsted

Days at Pact-One:

Client Success Director
LinkedIn

Expertise : Over 28 years in the Dental Industry
Hometown : Richland, WA
First Job : Burger Flipper Extraordinaire: McDonalds
Education and Training : USAF Dental Assistant, Columbia Basin College, City Colleges of Chicago, Certified EMT, Zoology
Number of computers at home : Enough to run a small space station - 7
Hobbies : American Homebrewer, Being the embarrassing Dad, and working my moves like Jagger.
Fuel : A.M.: Coffee and more Coffee. P.M.: Beer, DIY/Home Improvement Channel, and Pew Pew
Favorite Thing About Pact-One Solutions : This is my baby and I treat it as such. Love the people and the intelligence to keep me on my toes. Always learning and never a dull moment. Work hard, play hard.
Recharging Zone : Sectional with my Wife, dogs, and kids. One big mass of Hallsted goodness
Apps Can't Live Without : Listening to books is a blessing
Tech Tip : If there is no power to your building, nothing will power on…no matter how hard you try…seriously. You’re using a flashlight for a reason under that desk.

Adam Kunkel

Days at Pact-One:

Client Success Manager

Hometown: Las Vegas NV
First job: Tennis camp instructor
Education and training: BA History UNLV- Go Rebs!
Number of computers at home: 1 gaming desktop and 2 laptops
Hobbies: Golf, Softball, Gaming (PC or PS4), Diehard Angels and Broncos fan
Fuel: Coffee, Hoagies, and Positivity (Positivity spreads Positivity)
Favorite thing about Pact-One: Clients are the most valuable resource
Recharging zone: Home with my wife and daughter, well that and a golf course
Apps I can't live without: YouTube, Amazon, and Instagram
Tech tip: If you are having issues, it’s most likely time to upgrade

Larry Ebstein

Days at Pact-One:

General Manager

Expertise: Discussing complex security and technical problems in an easy to understand way
Hometown: : Portland, OR
First job: Freelance IT
Education and training: AS in Computer Science and AA Music Performance and Theory
Number of computers at home: 2 Currently
Hobbies: Golf, Home Cooking, Cat Wrangler
Fuel: Home Made Ka`lua Pork, Spam Musubi, Micro Brews, Tequila
Favorite thing about Pact-One: Teamwork - Ability to develop a solution as a group with the clients singular purpose as the goal
Recharging zone: On the golf course, Dinner with good friends
Apps I can't live without: Spotify, Joule, Waze, Triplog
Tech tip: The BHT (Bigger Hammer Theory) only works in a virtual sense. Don’t physically hit the side of your computer/keyboar/monitor/mouse/printer expecting to jar data loose to make it work again; you’ll only hurt your hand. We have the tools to hit it harder if necessary, in ways that will matter

Ericka Jackson

Days at Pact-One:

Client Service Representative

Expertise: Customer Service Extraordinaire
Hometown: Phoenix, AZ
First job: Target cashier
Education and training: Many years of various customer service roles
Number of computers at home: 2
Hobbies: Exploring San Diego, Refurbishing old furniture, Going to concerts, Watching old movies
Fuel: Iced coffee and Ramen!
Favorite thing about Pact-One: The awesome team I work with
Recharging zone: Sunset Cliffs / Balboa park
Apps I can’t live without: Pinterest
Tech tip: Change your passwords often!
We are working on the missing ones you sent me.

Bianca Cendejas

Days at Pact-One:

Client Service Representative/Project Coordinator

Hometown: Las Vegas, Nevada
First job: Consultation Agent at Best Buy
Education and training: Working on BS in Computer Science at UNLV
Number of computers at home: 2
Hobbies: PC gaming, and hanging out with friends and family!
Fuel: Red Bull
Favorite thing about Pact-One: Getting to learn new things every day!
Recharging zone: By the beach, or under the stars
Apps I can’t live without: Tiktok and Spotify

Christian Cendejas

Days at Pact-One:

Client Service Representative

Hometown: Long Beach, California
First job: Advanced Repair Agent at Best Buy
Education and training: College of Southern Nevada
Number of computers at home: 2
Hobbies: Gaming, Driving, and Drawing
Fuel: Dutch Bros. Rebels
Favorite thing about Pact-One: The welcoming atmosphere from everyone here!
Recharging zone: The mountains
Apps I can’t live without: Tiktok and Spotify
Tech tip: I swear I saw a video on this.

Danielle Edwards

Days at Pact-One:

Staff Accountant

Expertise : Balancing
Hometown : Henderson, NV
First Job : Administrative Assistant at Pact-One Solutions
Number of Computers: 3
Hobbies : Yoga, Traveling, and Hiking
Fuel : Iced Lattes
Favorite Thing About Pact-One Solutions : The amazing people I get to work with
Recharging Zone : Somewhere on the beach
Apps Can't Live Without : Snapchat and Spotify
Tech Tip : Have you tried putting it in rice..?

Kristine Campo

Days at Pact-One:

Marketing Manager

Expertise : Igniting ideas and pushing them through to the finish line – marketing, graphic design, and proactive problem solving.
Hometown : Las Vegas, NV
First Job : Construction Laborer
Education and Training : Bachelor of Science in Marketing
Number of Computers at Home : 3
Hobbies : Spending time with my husband and kiddos, working out, creating, hiking, and enjoying the outdoors
Fuel : Dutch Bros – Double Torture please!
Favorite Thing About Pact-One Solutions : A fantastic atmosphere with genuine, loyal, good-hearted people.
Recharging Zone : Music – The Beatles or The Doors, my Peloton Bike
Apps I can't live without : Notes - it’s the perfect place for brain dumps
Tech Tip : Shortcut keys are AMAZING! Give them a try: Ctrl+C (Copy), Ctrl+X (Cut), Ctrl+V (Paste), Ctrl+Z (Undo), Ctrl+Y (Redo)

Pinky Sanchez

Administrative Assistant

Expertise : A good listener and team player
Hometown : Bacolod City Philippines
First Job : Customer Service Representative
Education and Training : Information Technology Training Program at STI College
Number of Computers at Home : 1 laptop and 1 desktop
Hobbies : Cooking and attending to my kids
Fuel : Seafood and Salmon Sashimi
Favorite Thing About Pact-One Solutions : They don't treat me as an outcast even though I am in a different country.
Recharging Zone : SHEIN, Netflix, Pinterest, and YouTube
Tech Tip : Always make use of all your tools along with your common sense.

Sean Berlanga

Days at Pact-One:

Technical Services Engineer

Expertise: Unofficial Outlook expert
Hometown: El Cajon, CA
First job: Christmas tree lot attendant at Sears garden center
Education and training: El Dorado College, Cuyamaca College, Life
Number of computers at home: 6
Hobbies: Going to the movies or watching at home. Reptile enthusiast. Star Wars geek
Fuel: I am a Tacoholic
Favorite thing about Pact-One: The people I work with
Recharging zone: Spending time with my kids or relaxing at home with a good movie.
Apps I can't live without: Inkpad, because I can’t seem to remember stuff
Tech tip: Read what you are installing. Don’t just click through your install. Especially if it is a new application that you know nothing about. It will save you from having to try to uninstall a weather toolbar or changing your default browser back.

Matt Edwards

Days at Pact-One:

Technical Services Engineer

Expertise: Coding, databases, backup software and operating systems
Hometown: Seattle, WA
First job: Newspaper delivery
Education and training: Some college and technical certifications
Number of computers at home: 4
Hobbies: Gaming, song writing and studio recording
Fuel: Coffee
Favorite thing about Pact-One: The people I get to work with
Recharging zone: Couch and bed
Apps I can’t live without: Chrome, ebay and cubase
Tech tip: Save soon and often

Reza Javadi

Days at Pact-One:

Technical Services Engineer

Expertise: Love to troubleshoot & figure things out. Works hands on as I used to be a mechanic.
Hometown: West Covina, CA
First job: Mechanic on Japanese cars
Education and training: College and self-taught
Number of computers at home: 4
Hobbies: Running, Swimming, Riding a bike, Mess with Tech stuff, Fix things and Go out with the family
Fuel: Love Mexican Food, Carrot Juice and Teas of different flavors
Favorite thing about Pact-One: We have vast amount of talent on our team, we all work together and help each other out to speed up the process of helping our clients.
Recharging zone: Spending time with the family and my two kids.
Apps I can’t live without: BBC News, CNN News and CNet.
Tech tip: Make sure you have a backup of your data because one day you will need it and it will come in handy.

Mike Jones

Days at Pact-One:

Technical Services Engineer

Expertise: Making sure bits and bytes get to where they need to go
Hometown: : Altoona, PA
First job: paperboy
Education and training: Hands on and technical certs
Number of computers at home: 3
Hobbies: Roasting coffee and cooking
Fuel: Apple cider vinegar water and pizza
Favorite thing about Pact-One: The team that supports me
Favorite Charities: WildAid Inc, Canines for Disabled Kids, St. Jude Children’s Research Hospital
Recharging zone: Spending time with people
Apps I can't live without: Android Messages
Tech tip: Don’t click on that link

Ryan Lapid

Days at Pact-One:

Technical Services Engineer
LinkedIn

Expertise: Food enthusiast with a passion in IT work
Hometown: Fullerton, CA
First job: Macy’s West (South Coast Plaza)
Education and training: University of California, Irvine
Number of computers at home: 1 server, 2 laptops, 2 desktop PCs
Hobbies: Golf, Call of Duty, Gears of War
Fuel: Coffee and anything you can put on a grill
Favorite thing about Pact-One: Working with awesome co-workers!
Recharging zone: Watching anything Sports
Apps I can't live without: Plex, Netflix, YouTube
Tech tip: Did you reboot your computer?

Shawn Giovanetti

Days at Pact-One:

Technical Services Engineer LinkedIn

Expertise: Finding the solutions out others seem to miss.
Hometown: Morgan Hill, CA
First job: Mervyn’s
Education and training: Gavilyn College, Television production and Networking design, Microsoft Courses.
Number of computers at home: 3
Hobbies: Restoring Classic Jaguars/ Steam locomotive engineer.
Fuel: Nothing Beats Moms Garlic Chicken.
Favorite thing about Pact-One: Making new friends at clients offices. I Have really enjoyed being “part of the family” at many client’s offices.
Recharging zone: Perfecting the running of a V12 engine, or out on the lake.
Apps I can't live without: google maps!! The greatest of them all!!
Tech tip: If you hit print once and it doesn’t come out, don’t keep pressing print, call me.

Taylor Balty

Days at Pact-One:

Technical Services Engineer

Expertise: Graphic Design
Hometown: Lake Forest, CA
First job: Production Engineer
Education and training: Bachelor of Arts Degree in Graphic Design at Cal State Long Beach
Number of computers at home: 2 Desktops, 2 Laptops, 2 iPads
Hobbies: Graphic Design, Hiking, Rock Climbing, Cycling, Gaming
Fuel: Frozen Yogurt
Favorite thing about Pact-One: Friendly and Caring Coworkers
Recharging zone: Video Games, Great Music, Anything with my Wife
Apps I can't live without: Plex, Pandora, Yelp
Tech tip: Regularly Audit Your Privacy Settings on Social Networks

Victor Hanson

Days at Pact-One:

Technical Services Engineer

Expertise: Information Security
Hometown: Lake Elsinore, CA
First job: Fry’s Electronics
Number of Computers: 4 desktops, 3 laptops, 2 Servers
Hobbies: Infosec research, Dungeons & Dragons 5e, painting miniatures, Warhammer (AoS + 40K)
Fuel: Strawberry jam & PB sandwiches, always best when layered: PB, strawberry jam, PB. Certainly not the other way around (who likes soggy bread).
Favorite thing about Pact-One: Tons of communication
Recharging zone: Hobby room for building & painting miniatures. Also, I host weekly D&D here, very important.
Apps I can't live without:
  • Google Maps, Outlook, YouTube, Discord.
Tech tip: Be careful on the internet! It’s not actually a Nigerian prince, you weren’t selected to win a huge prize you never entered to win, the Social Security office will not call you to ask for your information or credit card , and don’t use the same password for everything, especially not password123.

Megan Hanson

Days at Pact-One:

Technical Services Engineer

Hometown: Murrieta, CA
First job: San Diego Sheriff Department
Education and training: Computer Science Bachelor’s Degree from California State University of San Marcos
Number of computers at home: 4 desktops, 3 laptops, 2 Servers
Hobbies: Dungeons & Dragons, Gaming, and Drawing.
Fuel: Copious amounts of Coffee.
Favorite thing about Pact-One: Working with lovely co-workers.
Recharging zone: At my computer with my tablet.
Apps I can't live without: Youtube, Reddit, Pinterest
Tech tip: Using a different password on your accounts could prevent a headache if one account gets compromised instead of all of them potentially being compromised.

Keaton Lindner

Days at Pact-One:

Technical Services Engineer

Expertise: Network engineering and troubleshooting
Hometown: Vancouver, WA
First job: Office Depot Stock Associate
Education and training: NexGenT Academy
Number of computers at home: 3
Hobbies: Gaming, scuba diving, hiking, and being a musician
Fuel: Water and coffee
Favorite thing about Pact-One: I love the team culture and the people I work with!
Recharging zone: My PC desk and my couch
Apps I can't live without: Intuit Mint, YouTube, and Chrome
Tech tip: Sometimes the answer is much simpler than it seems.

Joe Campo

Days at Pact-One:

Service Manager

Expertise: I have 7 years of construction experience and 9 years of IT support experience.
Hometown: New City, New York
First job: File clerk at Children’s Clinic
Education and training: Bachelor’s Degree in Information Technology
Number of computers at home: 3
Hobbies: Watching my kids activities, watching sports, and playing video games
Fuel: Coke
Favorite thing about Pact-One: The atmosphere is so enjoyable.
Recharging zone: Playing video games
Apps I can't live without: MLB
Tech tip: Try restarting

Joseph Macias

Days at Pact-One:

Configurations Guru

Expertise: Network Engineering
Hometown: Las Vegas, Nevada
First job: Programming teacher for elementary school
Education and training: Nevada State University – Bachelor of Engineering Technology – Emphasis in Networking
Number of computers at home: 5
Hobbies: Don’t have time for hobbies! I have a two-year-old!
Fuel: Mountain Dew
Favorite thing about Pact-One: BIGGGGG work area
Recharging zone: TV room of course!
Apps I can't live without: Snip & Sketch
Tech tip: YouTube will show you everything

Ryan Anderson

Days at Pact-One:

Technical Services Engineer

Expertise: 15 years of experience in the dental IT field
Hometown: Cheboygan, MI
First job: Golf course greenskeeper
Education and training: Some college and on the job training
Number of computers at home: 4
Hobbies: Camping, fishing, getting lost in the mountains, and Seattle Sports – Go Mariners!
Fuel: Coffee, Coffee, Coffee
Favorite thing about Pact-One: Working with a top tier team to deliver top tier support!
Recharging zone: Anywhere near a lake
Apps I can't live without: Apple/Google Maps
Tech tip: Cool trick to show people: Google can be your best friend!

Jeremy Wolfram

Days at Pact-One:

Project Engineer

Hometown: South Deerfield Massachusetts
First job: Farm life then Cains Pickles
Education and training: Dentrix CIE, Carestream NSP, trainer for Suni Imaging, HP Certified Tech on numerous printers and large-scale plotters, A+, Network +, Novel CNA and numerous Microsoft certifications.
Number of computers at home: 4
Hobbies: Camping, fishing, hunting, racing and home repair/remodel
Fuel: Coffee and my kids
Favorite thing about Pact-One: Winning team atmosphere.
Recharging zone: Beach and the woods
Apps I can't live without: Apple Maps
Tech tip: Never click on a pop-up window.

Ben Wolfram

Days at Pact-One:

Administrative Resource Technician

Hometown: Gill, Massachusetts
First job: Lowes Home Improvement
Number of computers at home: 5 PCs
Hobbies: Camping and hiking
Favorite thing about Pact-One: The office and people

Jon Goodwin

Days at Pact-One:

Technical Services Engineer

Expertise: Connecting with customers and translating tech solutions into a positive, easy to understand experience
Hometown: Sheridan, Wyoming
First job: Blockbuster video
Education and training: On the job and self-taught
Number of computers at home: 5 computers, 2 servers
Hobbies: Editing videos for a YouTube channel that is focused on technology
Fuel: An unhealthy amount of caffeine
Favorite thing about Pact-One: There is an incredibly supportive team that consistently goes above and beyond to resolve any (tech related) issue
Recharging zone: Taking my manipulative dogs for a walk
Apps I can't live without: Podcasts, Plexamp, ChatGPT
Tech tip: Never buy an HP printer

David Holbert

Days at Pact-One:

Technical Services Engineer

Expertise: 5 Years Automotive technician and 3 years in IT
Hometown: Hercules, California
First job: American Tires
Education and training: UC David Continuing Education
Number of computers at home: 5
Hobbies: Gaming, Coffee, Longboarding
Fuel: Kinder Buenos and Americanos
Favorite thing about Pact-One: Close knit team and contact communication.
Recharging zone: Gym and the outdoors
Apps I can't live without: YouTube, Opera, Roundtable Pizza
Tech tip: Start with the basics before going to complex solutions.

Aaron Luckett

Days at Pact-One:

Technical Services Engineer

Expertise: I have 18 years Audio Visual experience and 2 years Dental IT support experience.
Hometown: San Diego, California
First job: TV salesman at Sears
Education and training: Los Angeles Recording School, On the job AV and Dental IT
Number of computers at home: 4
Hobbies: Playing guitar, hiking, spending time with my kids and family.
Fuel: Coffee
Favorite thing about Pact-One: Team camaraderie. How the team speaks so kindly of one another and lifts each other up.
Recharging zone: Gym and Sedona, AZ
Apps I can't live without: Spotify, Disney +
Tech tip: Just because it worked yesterday doesn’t mean it will work today.
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